June Product Announcements & Updates

What's new at Easyship? Learn about all of our software and product updates, new courier additions, and other company updates in one place. Right here! Scroll through to catch up on previous updates and new features to help supercharge your eCommerce and crowdfunding shipping.

June 2023

Live Rates at Checkout Now Available for Wix Stores

Reduce cart abandonment and 3X checkout conversions with Dynamic Rates at Checkout™. Easyship’s algorithm calculates the best rates available, based on the products in the customer’s cart, including the exact SKU, dimensions, and weight. Check out the image below to explore how Lives Rates at Checkout™ could look on your Wix store!

Your customers can instantly choose between the cheapest, fastest, and best-value courier service. Viewing the fully-landed prices upfront and picking the delivery option that works best for them.

3X checkout conversions for your Wix store today!

Custom Pickup Instructions Now Live for Australia

Shipping from Australia? We are excited to announce that Aussie shippers of all sizes can now provide informative pickup instructions to Sendle & Fastway drivers. When creating shipments, you can now:

• Add and customize specific pick-up instructions up to 15 characters
• Choose from a list of frequently used instructions
• Create and save default pickup instructions for specific addresses

With this continent’s vast distances and low population density, pick-up reliability can be notoriously low. Giving the driver precise pick-up instructions can effectively reduce the probability of missed pickups. Allowing you to ship comfortably from home while reducing lead times and boosting on-time-delivery rates for your online store.

Try our latest feature to simply Australian shipping!

May 2023

Check Why Couriers Are Unavailable

Can’t find a particular courier solution for your online store? Now you can get the same information as the Easyship Customer Support team, direct from the source. Without any need to reach out to our award-winning team!

This new feature update is available at the bottom of the courier section of the shipment panel and can be found under Create Shipments (Advanced). To find out why you can’t proceed with certain couriers, just simply click on; “Show all unavailable options”. As demonstrated above.

Try out the new and improved courier section today!

February 2023

New Subscription Plan

We recently introduced a new subscription plan: Scale.
The Scale plan is a new, flexible model which can be adjusted to suit your specific needs. You can ship up to 10,000 shipments per month, add up to 12 team members, and link up to 3 of your own courier accounts. You will also be appointed your own Customer Success Manager.

Find out more about the Scale plan here.

November 2022

New Feature: Mobile App Billing on the Go

You can now monitor your transactions from the Easyship app, wherever you are. So if you’re out and about and a transaction occurs, then you will know about it instantly. You can also filter transactions based on their type as well as the date to find what you’re looking for as fast as possible.

This feature is available on iOS and Android v1.20 or above.

Download the mobile app.

New Integration - Australia Post MyPost Business

Great news for small business owners in Australia. We have now integrated with Australia Post My Post Business so business owners can make the most of using Easyship’s features while having their MyPost Business account connected as their courier of choice.

Find out more about the Australia Post integration.

Introducing Advanced Customs Declaration

Our team has been working hard behind the scenes to introduce an Advanced Customs Declaration feature to help your business go global. We now give you access to the full HS codes database right from your dashboard. You can also update the Country of Origin, as well as battery and liquid declarations for your products to make the international shipping process run smoothly.

Check out the full rundown in this Advanced Customs Declaration post.

August - September 2022

Create USPS Labels Faster Than Ever

When purchasing a USPS label, we have implemented a new logic to automatically allocate weight in items. This will save you time when it comes to creating your shipping labels.

Save Time When Contacting Support

If you need to contact us, you no longer need to fill in your user information as we’ve done the hard work for you. Information will now be prefilled when you open up a chat with us through Zendesk so we can get straight to it.

Stay in the Know Regarding Your Subscriptions

It’s easy to lose track of your subscriptions. So to keep you updated, when a subscription has failed or been charged then we will send you an email to let you know. The owner of the company is now the only person allowed to update subscriptions.

Squarespace & WooCommerce Integration

We are pleased to announce that we now support Auto-split based on SKU for shipments for Squarespace and WooCommerce. This means you can split your shipments to suit your needs if required. Previously this was only possible with Shopify.

API Keys

When you create an API key, you can now tell us what platform you are connecting to for an easy setup.

July 2022

Easier Access to Buyer's Notes

If you enabled your buyers to leave a note for you while they complete their purchase at the checkout page, these buyer notes are synced from your store to Easyship. We now facilitated your access to the buyer notes. For shipments with buyer notes synced from the store, you will now see an icon on your Shipments Table to spot them without having to open the shipment detail. Simply hover your mouse over and a small textbox with the buyers note inside will appear.

Detailed Oversight On All Surcharges

You can now see all the Custom Surcharges (such as Covid Surcharge or a Peak Surcharge) in the Shipment export, so that you can have a complete detailed overview and benefit from full transparency on the rate breakdown.

Know Your Products in Each Fulfillment Center

You can now filter your products by pick location and will be able to find your products more easily. If you have a large fulfillment center, this feature is particularly useful so you know the product in each location. Whether you're on the free or paid plan, you can start using the Pick location filter in Create and Manage shipments page.

June 2022

Easyship Global Accounts

Easyship is proud to introduce the Easyship Global Accounts. This new feature allows merchants to create addresses from multiple countries within the same Easyship account.

Users will get access to the courier assortment corresponding to the country where they have addresses created, making it easier to ship from multiple countries. Some other key features include the following:

• Instant access to high-volume shipping discounts up to 91% off
• Ability to consolidate global shipping from a single tool
• Create addresses from multiple countries within the same Easyship account

Read the full blog here for more details.

May 2022

Easyship Mobile App Is Now Live

We're now live on the App Store and Google Play! The new Easyship Mobile app is suitable for all users who need to manage their shipping while on the go or out in the warehouse.

Here are some of the key benefits of the new mobile app:

• Manage your shipments anytime with your mobile device
• Customer support in your pocket
• Monitor shipment statuses for your customers
• Manage and monitor courier pickups
• Streamline warehouse operations by being able to pull up shipping details while on-the-go

Users can save time and manage their shipments more efficiently by downloading the Easyship Mobile app.

Read the full announcement.

Global Account for Cloud

The new Easyship "Global Account Feature" allows merchants to create addresses from multiple countries within the same Easyship account. Some of the main benefits of this new feature include:

• Merchants do not have to create multiple accounts to ship from multiple countries
• Gives much better visibility about the Easyship capabilities and reach

April 2022

Advanced Page Shipment Panel

The Advanced Shipment Panel is now live for all users and is no longer in Beta testing! This feature is accessible to all users – both free and paid.

This update makes the experience of viewing and editing shipments easier, especially for bulk shippers.

March 2022

USPS Shipping Calculator

Easyship users can now exclusively calculate USPS rates for all domestic and international shipments. This update makes it easier for users who prefer to ship with USPS through Easyship.

As always, you can use our standard shipping rates calculator to calculate shipping rates from 250+ couriers.

Check out the USPS shipping calculator here.

New Career Page Update

We added our new company culture video to the careers page! If you haven't watched the video yet, check out the video on the page below and see what it's like to work at Easyship.

Visit our Careers page here to check it out.

February 2022

Our Contact Us Page Got a Facelift!

Our Contact Us page has a new look! Click the cards below to connect with our shipping experts so you can solve your shipping issues in no time.

Visit our new Contact Page here.

Global Expansion to 25 New Countries

Easyship is now live in 25 new countries, so eCommerce merchants can reach all their global customers! Here's the list of new countries:

• Indonesia
• Thailand
• Philippines
• Vietnam
• Czech Republic
• Hungary
• Greece
• Ukraine
• Slovakia
• Turkey
• Croatia
• Estonia
• Iceland
• Slovenia
• Cyprus
• Bosnia and Herzegovina
• Serbia
• Lithuania
• Albania
• Luxembourg
• Bulgaria
• Latvia
• Malta
• Israel
• Taiwan

To learn about countries you can ship to and from, visit our Countries Page.

New Shipping Rules Action: Choose Couriers Based on Delivery Time

Easyship users can now choose couriers based on delivery time, so you can better filter what courier works best for your shipping strategy.

January 2022

Advanced Page Shipment Panel

Easyship's new Advanced Page Shipment Panel is now available in Beta for all Hong Kong Cloud companies. Some key benefits include:

• Overview of an entire shipment to users
• Allows for quick edits for shipments
• Quick navigation between shipments

Shipping & Logistics Trends blog for 2022 is now live!

This month, we released Easyship's Shipping & Logistics Trends blog. Our blog provides an extensive report on data we analyzed from shipping transaction data to give you insights about the new year.

Check it out here.

New Integration: Dear Inventory

Easyship now integrates with Dear Inventory, so merchants can sync their orders into Easyship for seamless order fulfillment.

This new integration is great for small businesses looking to optimize the inventory management system.

December 2021

Check Out Our Employee Features

Get to know the Easyship team by watching a short video of one of our employees. Visit Easyship's YouTube channel below.

Easyship YouTube

Updated Website Footer

We updated the footer on our website for easy navigation. Check it out here.

November 2021

Automatic Tracking Update Emails for Certain Shipment Statuses

Users can now send automated tracking emails to the recipients at certain milestones and checkpoints of a shipment's journey.

Now, users can send a tracking update when the shipment is any of:

• In Transit
• Out for Delivery
• Unsuccessful Delivery Attempt
• Exception
• Delivered

The best bit is, you have the choice of which milestones to send updates to your customers for. This level of control of your tracking is simply not available from most shipping tools.

This feature is available now for all Easyship users on paid plans. See our support center article for more details.

New Website Navigation

Users now have an easier time finding the specific solutions to their problems with our new and improved website navigation.

October 2021

Generate Return Labels at Time of Shipment Generation, Only Pay When They're Used

Domestic shippers in the US can now add return labels to outbound shipments for free and only pay for the return label if it's used. This is a huge step toward reducing the friction around returns both for customers and businesses.
Read the full announcement.

New Courier Services Ready for Peak Season

Never one to rest on their laurels, our courier development team has been working feverishly to increase the range of courier services for peak season (all at discounted rates of course).

Highlights include:

• Singapore now has a same-day solution with Qxpress Same Day.
• DHL Express users in France can enjoy a healthy price drop in rates for international shipments.
• CouriersPlease shippers in Aus can now enjoy savings on bulky/multi shipments thanks to enabling the use of multi-box functionality.
• Aussies also got access to UPS Domestic services this month!

Coming Soon: Tracking Update Emails

You will soon be able to send email notifications to your receivers when a shipment reaches various milestones and checkpoints throughout the delivery journey. You will have the choice to pick which updates to send.

Want to gain early access? Speak to your Easyship account manager.

September 2021

Use Light Weight Trackable And Save Big

If you're shipping very small, super lightweight items within the US, we have some great news for you!

We have launched a new service called Light Weight Trackable which allows you to ship many envelope sized shipments within the US for less than USPS First Class! This is the cheapest shipping option available on the market for these sized shipments and it is exclusive to Easyship!

Access your Easyship account and start shipping with Light Weight Trackable today!

New Integration: Wix

Easyship now integrates with Wix websites, adding a suite of eCommerce features like automated label generation, label purchasing, and discounted rates right in Wix.

August 2021

New Integration: Linnworks

Easyship now integrates with the inventory management system, Linnworks. This means Linnworks merchants can use Easyship to purchase, print, and auto-generate all shipping labels and paperwork, plus access to our discounted shipping rates.

Easyship Now Integrates with Google Shopping

You can now manage all your inventory listed on Google Shopping in Easyship. If you let customers "Buy on Google," Easyship can handle your whole shipping process.

July 2021

Announcing New $10,000 Maximum for Shipping Insurance

Our shippers can now insure shipments up to $10,000, raised from $5,000. Additionally, we now cover items like computers, laptops, mobile phones, tablets, and other expensive electronics.

June 2021

The New Insurance Claims Portal is Live!

Filing insurance claims for shipments now takes just a couple of minutes. Our new claims portal lets buyers file in record-fast time for a streamlined customer experience. Merchants can file right in their Easyship dashboard for maximum convenience.

Insurance at Checkout is Live for All Shopify stores

Insurance at Checkout is a new free cart plugin that boosts conversions for Shopify merchants. Shoppers are wary of unfamiliar merchants, and this lack of trust thwarts sales.

With Insurance at Checkout, buyers get the peace of mind they need to purchase. Shopify carts now display the option to add third-party insurance from Easyship, reassuring shoppers with full package protection in the case of any loss, damage, theft, or merchant mishap. Insurance at Checkout works because confidence drives conversions.

Link Your Own Account with Canada Post

Easyship lets merchants use their own pre-negotiated rates as a complement to our discounted rates. Canada Post shippers can now link their own rates in their shipping dashboard to save more on every shipment.

Unlimited Tags Now Available in Revamped Shipping Rules

Want the ability to customize your shipping automation any way you like? Merchants using the Shipping Rules feature can now set unlimited tags for absolute control over our automated shipment management system.

Return Labels are Now Live with USPS Shipments

Merchants can now generate a pre-paid return label automatically with all USPS shipments. This simplifies the returns process for customers, and helps merchants to provide a streamlined post-purchase experience.

May 2021

New Feature for Crowdfunding: Easyship Collect

Easyship Collect is a new email survey tool that allows backers to upgrade their shipping, prepay duty, and tax, plus add insurance. It's the only shipping tool for crowdfunding, and it offers much-needed flexibility to campaign managers.

Backers pay for all upgrades while campaigns are charged a 5% processing fee on upgrades purchased. Finally, backers can get the premium shipping experience they expect in the eCommerce age.

Now You Can Set Shipping Rules by Postal Code

Our shipping rules feature lets you automate your courier service based on key shipping factors like SKU, delivery destination, package weight, etc. Now you get mega-granular about courier selection with the ability to set couriers by postal code, or zip code. This way you have even more control over your shipping costs.

Send Custom Tracking Emails

Want to send tracking info plus the content of your choice? Now you can. Override the email automation to customize your tracking outreach in the following areas:

• Email subject line
• The top section of email copy
• Courier name

Our Press Center is Now Live

Visit our new Press page to access media resources, view press highlights, announcements, and more. This is where we share our successes, so hop on over to see what people are saying as we continue to grow.

April 2021

Our rate calculator page got a little refresh

Less is more in design, and we've de-cluttered the interface for easier rate-comparison action.

March 2021

Our Multi-Box is Live in Beta!

You can now manually add multi boxes within one shipment while creating or updating manually.

New Shipping Rule Condition: Destination State

Our shipping rules feature lets you automate your courier service based on key shipping factors like SKU, delivery destination, package weight, etc. Now you get granular about courier selection with the ability to set couriers by state. This gives you even more control over your shipping costs. Destination State is now live!

February 2021

A Freshly Updated Duties & Taxes Calculator

We've updated our popular duties and taxes calculator with a fresh design to help you easily navigate to the various product categories when getting an estimate. With this calculator, you can quickly get a quote on the taxes and duties that will be due when ship