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Key Points:
Opening your online store to cross-border selling proves to be a wise business move. In fact, store owners’ attitudes towards cross-border eCommerce are very positive, with 50% of respondents agreeing that it’s profitable.
When shipping internationally, it’s possible that issues may occur. However, it shouldn’t scare you away from wanting to take your business worldwide as here at Easyship we have some simple solutions.
If you ever come across these three sticky shipping issues, here’s how you can best solve them.
Postal couriers (like USPS) have simple pricing structures where you mostly pay for your shipping costs. Express couriers (like UPS and FedEx) offer faster and more reliable services with a more complex pricing structure.
Here are some common fees that express couriers can charge.
Unavoidable surcharges
Avoidable surcharges
However, it’s worth noting that when DDU shipments arrive in customs, they will be delayed as customs will need to receive the duties payment before it can be released.
Using the DDP option definitely provides a smoother shipping experience. It reduces the chances of shipping delays, which could cost you more money and affect customer satisfaction.
There are many reasons why a shipment might be stuck at customs. The reasons can differ in severity from high (your goods are prohibited for import) to low (having the incorrect paperwork).
To get your parcel out of customs limbo, it’s best to do the following:
To help your shipments get through customs faster:
Handling international returns can be tricky. But the good news is, if handled correctly, you can keep your customers happy and ensure they come back to you in the future.
Did you know that 66% of online shoppers check an eCommerce site’s return policy before deciding to make a purchase? This suggests that having a clear return policy will get you a higher conversion rate and will increase your chance of gaining a customer’s trust.
Here's how you can make international returns easier.
To reduce the chances of a return:
Have clear photos and descriptions of your items. Taking pictures from multiple angles and having high-resolution photos will show customers exactly what they’re getting.
Want to know more about international shipping? Check out our guide.
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Key Points:
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