How Easyship Helped SavTac Achieve 38X Revenue Growth

Key Stats:

• Sales Growth: Increased sales from 5 figures in 2019 to 7 figures and beyond in 2020, achieving a 38X increase in annual revenue
• Efficiency Improvement: Reduced order errors and sped up fulfillment, achieving 20-25% monthly sales growth
• Operational Scale: Grew from a 3-person team to a 6-7 member warehouse team, thanks to Easyship's logistics platform

Company Overview

SAVAGE TACTICIANS (SavTac) is a fast-growing eCommerce brand specializing in high-quality tactical gear and apparel, primarily selling through Shopify and TikTok Shop. Initially managing their operations with a small team of three, SavTac faced rapid growth, necessitating a more efficient order fulfillment system.

Challenge

As MOM sales increased over 25%, annual revenue surged from 5 figures in 2019 to 7 figures and beyond in 2020, achieving a 38X increase in annual revenue. SavTac struggled with its existing manual process of using stamps.com and printing labels individually. This growth demanded a scalable solution to handle increasing order volumes efficiently and accurately.

"We were a three-person team, still using Stamps.com, printing them individually as they came through. But we were starting to grow so fast that we needed better shipping logistics and solutions."

Dan Doss, SavTac, Head Customer Service Manager

Easyship Solution

After vetting several logistics solutions, SavTac chose Easyship due to its user-friendly interface, excellent customer support, and ease of setup. This decision was pivotal in their ability to manage growth effectively.

"We ultimately decided on Easyship due to the easy-on-the-eyes user interface, the customer level of support, and the ease of getting the account set up.

We found that relationship to be better served with Easyship versus some of the competitors."

Key Features and Benefits

• Scalability: Easyship’s platform scaled seamlessly with SavTac’s growth. The features supported their expanding operations, enabling them to keep up with the increasing demand.
• Efficiency: The introduction of a detailed pick list system transformed their warehouse operations. The team could now pick and pack orders with supermarket-like efficiency, ensuring accountability and accuracy.
• Time Savings: Easyship allowed the team to process orders faster and with fewer errors, freeing up valuable time to focus on other aspects of the business.
• Comprehensive Courier Integration: Easyship’s robust courier network helped SavTac streamline their shipping process, especially for international orders, by identifying the best couriers for tracking and customer support.

"The introduction of the pick lists that come together with the orders allowed us to continue to scale and grow with our warehouse and operations team.

It’s like going grocery shopping with a pick cart, which helps with the accuracy of our orders and minimizes mistakes."

Continuous Improvement and Support

Easyship’s continuous platform improvements and responsive customer support played a crucial role in addressing SavTac’s evolving needs.

“We had to switch to a larger warehouse and accidentally put a typo in our zip code. It shut down all our orders because there were no available shipping options. We called Easyship, and within 15 minutes, he resolved the issue, saving us from losing thousands of dollars in sales."

Results

• Sales Growth: Achieved a month-over-month sales growth of 20-25%.
• Operational Efficiency: Enhanced order fulfillment process reduced errors and saved time.
• Customer Satisfaction: Improved shipping accuracy and speed contributed to higher customer satisfaction.

Future Plans

SavTac plans to expand into wholesale and brick-and-mortar stores, focusing on larger B2B shipments. With Easyship as their logistics partner, they are confident in handling this next phase of growth efficiently.

Advice for New eCommerce Stores

SavTac emphasizes the importance of investing in a robust shipping logistics system from the start. A platform like Easyship not only saves time but also ensures efficiency and accuracy, which are critical as the business scales.

"Find a good shipping logistics system that allows you to buy back your time. The ability to batch orders and easily organize them with efficiency and accuracy is, in my opinion, one of the most important parts of starting an eCommerce business."

Summary

SavTac’s journey with Easyship showcases how a scalable, feature-rich logistics platform can empower eCommerce businesses to grow and thrive. Easyship’s continuous improvement and dedicated support ensure that businesses like SavTac can unlock their full potential and achieve sustainable growth.