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Sandbag
Sandbag, a leading global merch fulfillment company, optimized international shipping and reduced lost parcels with Easyship. Discover how they scaled high-volume shipments with automated solutions and real-time tracking.
Sandbag, a leading global merch fulfillment company, optimized international shipping and reduced lost parcels with Easyship. Discover how they scaled high-volume shipments with automated solutions and real-time tracking.
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Founded in 2002, Sandbag is a leading merch fulfillment and logistics company that powers eCommerce and tour-based fulfillment for award-winning artists and global brands. With warehousing in the UK and Los Angeles, Sandbag handles everything from storefront management to order shipping—processing thousands of fan orders daily across domestic and international markets.
With over 300 stores under management and frequent high-volume merch drops, Sandbag needed a scalable, flexible shipping solution to maintain speed, transparency, and profitability.
Sandbag knows the stakes when it comes to delivering fan merch.
"When fans buy merch, they expect it to arrive quickly. The last thing we want is for customers to wait weeks or—worse—never receive their order at all."
Managing hundreds of online stores meant handling thousands of daily orders, especially during high-profile merch launches. As Sandbag grew, so did their operational complexity. They faced several challenges:
Lost Packages Due to Courier Defaults
"We were losing a lot of parcels because our old setup defaulted to the cheapest shipping option—often a flat export service with no real tracking."
Limited Courier Flexibility
"Without clear data, it was tough to track shipping margins. We needed to ensure we were covering costs while keeping shipping affordable for fans."
Hard-to-Track Margins
“We couldn’t easily calculate shipping profitability, especially when adding warehouse and pick/pack costs.”
Sandbag needed a solution that offered courier flexibility, tracking visibility, and cost control—all while scaling with their business.
"We were looking for a shipping platform that was easy to use, integrated well with our existing workflow, and provided multiple courier options. Easyship ticked all the boxes."
Switching to Easyship allowed Sandbag to take control of its shipping operations. With features like automated rate comparisons and real-time tracking visibility, Sandbag fine-tuned its shipping strategy to prioritize reliability while keeping costs in check.Â
From the start, Easyship provided Sandbag with:
Multi-Carrier FlexibilityÂ
"We could finally choose the best couriers based on speed, cost, and tracking reliability, instead of being locked into one provider."
Reduced Parcel Loss
By replacing flat export with USPS International and ePac Plus, Sandbag minimized lost packages and gained more visibility.
Real-Time Shipping QuotesÂ
"The Quote Tool has been a game-changer for us. We now calculate exact shipping costs, including pick-and-pack fees, ensuring we maintain our margins."
Since switching to Easyship, Sandbag has transformed its shipping operations. By leveraging multi-carrier flexibility, the team reduced lost packages, ensuring every order is fully trackable. With optimized couriers like USPS International, the average delivery time across the U.S. has improved to just 4.2 days, keeping fans happy.Â
Bulk label generation has streamlined fulfillment, saving the team countless hours, while the real-time Quote Tool has helped Sandbag maintain healthy shipping margins. The result? More efficiency, fewer shipping issues, and thousands saved in costs every year.
"Easyship has given us full control over our shipping strategy. We can balance cost, speed, and reliability—something we couldn’t do before."
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Sandbag continues to grow, with more artists, more fans, and more merch to ship every day. Thanks to Easyship, they now have a logistics partner that scales with them.
"At the end of the day, we want a simple, efficient shipping solution. Easyship delivers exactly that."
By continuing to leverage Easyship’s courier flexibility, bulk label automation, and real-time tracking, Sandbag ensures fans worldwide get their merch—on time, every time.
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Set-up in minutes. Automatically sync orders. Save up to 91% off retail prices.
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